Per 1 January 2015 Dutch communities are responsible for a number of care tasks. A survey executed by Store Support shows that a lot of communities lack the necessary knowledge and service level.
Inspiring interview with Pieter Zwart, CEO and cofounder.
Trylikes has released a new tool which gives you real time insight in your customer satisfaction. By using an on the spot device or a link in your online communication.
This classic video explains perfectly why good service is paying off. Video is in Dutch.
How do you know if your customer was satisfied about e.g. your order process. Strategyzer has found an original way to find out.