‘Have fun’ this is one of the secrets of Richard Branson good customer service . In this video he reveals some of his secrets. All very straightforward that you wonder why not all companies are using them.
Another secret. As a leader, be visible. Talk to your staff and customers, be visible everywhere in your company. I have been working as a customer service manager in many companies in the Netherlands and I seldom saw CEO’s on the work floor. Marketing and sales managers idem dito. Why is this? Is it part of the Dutch culture, service is not sexy. Providing service means you submit yourself to he other person, is that it? Or just ignorance.
Richard Branson has more tips. This is my favourite ‘Hire attitude’ Recruit staff on how their attitude is in life. Are they positive and friendly. All the other skills can be trained. How often education and experience are the main criteria. Imagine how many good people you miss.
In this video you get more tips. Very inspiring.