Per 1 January 2015 Dutch communities are responsible for a number of care tasks. A survey executed by Store Support shows that a lot of communities lack the necessary knowledge and service level. Answers given by phone tend to be more correct than those given by email. By email the answers are often not correct or not complete. Questions are being answered but the problems are not solved. Citizens are referred to implementing Agencies and the community does not take enough initiative to involve the caller in the process. Striking result, the largest communities got the lowest score. Baarn, Purmerend en Zuidhorn got the highest score. Read the whole article (in Dutch)
About Linda van Beest
Meer dan 20 jaar kennis en ervaring met start ups, reorganisaties en ontwikkeling van customer service (afdelingen) bij onder andere Worldonline, Orange, Gemeente Amsterdam en ABN AMRO , Creatieve denker en doener. Motto ' Share & Connect'